Retail

Technology that builds the future of the retail industry

The modern consumer is increasingly influenced by the internet, social media and mobile trends. These factors not only impact purchase patterns, but also set high standards of customer expectations. Retail companies have to be quick in understanding the evolving tastes of their customers, meet customer demands, and provide a seamless experience which spans across both online and in-shop purchases. This requires organizations to optimize their supply chain process, as well as create engaging online shopping experiences by aligning technology with business needs.

Faced with the increasing expectations of a technology saavy customer demographic, and changing technology, we help you find opportunity in the challenges seen by the retail industry. Whether it is redefining your existing IT architecture to keep up with new realities, or adopting new-age methods like multi channel retailling, m-Commerce, and social media analytics, we aim to be your partner along the journey.

By 2015, Gartner predicts there will be more purchases done through mobiles than online. There has therefore, never been a more critical time to explore alternative channels and cater to the digital consumer. At 3E we provide multi-channel transformation roadmaps that allows a cohesive journey through digital, physical and social interactions; as well as meets customer needs, brand culture and business requirements. Making use of loyalty programs and customer relationship management tools, we help you identify customer behaviours and evolve acquisition and retention tactics across channels.

Our service offerings around E-commerce, Mobility, Analytics, Cloud and Social Computing are customized to your business scenario, and driven towards empowering you to deliver a stellar consumer experience. We offer a wide variety of services for retailers, including:

  • Retail Enterprise Services - Oracle Retail, SAP IS Retail, IBM Sterling Commerce, JDA etc
  • E-commerce web platform
  • Process Automation
  • Multi-Channel Retailing Strategy
  • Mobile Commerce Applications
  • Point of Sale (POS)
  • Customer Loyalty & CRM
  • Social Media Analytics
  • Independent testing services
We help clients rethink the store experience to create more engaging and rewarding shopper interactions, through:

  • Cross Promotions, Discounts
  • Loyalty Rewards
  • Comparison Shopping
  • Auctions
  • Social Networks
  • Store finders
  • Barcode Scanning
  • Augmented Reality & Product Configurators
  • Catalog shopping
  • User Pricing Rules

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